1. Who we are
H2Clean is a sole trader / small business providing exterior cleaning and grounds maintenance services across Suffolk and East Anglia. We are the data controller for personal data collected through this website.
Contact: 07508 877860
2. What data we collect
We may collect the following personal data when you use our website or contact us:
- Name
- Email address
- Phone number
- Property address
- Message content submitted via our contact form
- Website usage data via Google Analytics cookies (only with your consent)
3. How we use your data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Arrange and carry out services you have requested
- Improve our website and services (analytics, with consent only)
We do not sell, rent or share your personal data with third parties for marketing purposes.
4. Legal basis for processing
We process your data on the basis of legitimate interests (responding to your enquiry) and, where applicable, consent (analytics cookies).
5. Cookies and analytics
This website uses Google Analytics 4 to understand how visitors use the site. This service uses cookies and collects anonymised usage data. Google Analytics is only activated after you accept cookies via our cookie banner. You may withdraw consent at any time by declining cookies on your next visit.
For more information on how Google processes data, see Google's Privacy Policy.
6. Data retention
Enquiry data is retained for up to 2 years for the purpose of managing ongoing customer relationships. Analytics data is retained in accordance with Google Analytics default retention settings (14 months).
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Lodge a complaint with the ICO (ico.org.uk)
To exercise any of these rights, please contact us by phone or via our contact form.
8. Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision.